Current Employment Opportunities

Account Executive - Ticket Sales & Service

OVERALL RESPONSIBILITIES

Account Executive, Ticket Sales & Service is responsible for generating new business ticket revenue and season seat retention. The role is primarily focused on selling new group tickets and flex pack tickets through targeted prospecting, face to face meetings and your own personal network. The primary focus is increasing revenue for our sales team, while leveraging new and unique ideas that will create memorable experiences for fans. The ideal candidate will have a minimum of two (2) years of outbound sales experience.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The expectation is the candidate will be active and responsible for the following areas:

  • Prospect, engage and close group sales through targeted prospecting, meetings and networking channels
  • Meet or exceed weekly/monthly/quarterly Ticketing team revenue and prospecting goals
  • This individual will be an important ambassador for the Club’s Business Development agenda. Candidate must be seen as a problem-solver who is consistently focused on possibilities vs. limitations, employing a positive, collaborative team approach to all internal and external relations
  • Work closely with Ticket Operations department to ensure accurate fulfillment of all ticket transactions
  • Participate in various Ticketing team and community events as assigned
  • Maintain accurate records in support of ticket sales and service efforts as defined by the organization

Other Tasks/Duties – Actively participate in Tiger-Cats gameday experience; attend all Tiger- Cats home games and will also assume other job function related duties not specifically defined in this offer as assigned by the candidate’s direct report

Measurements of Success

  1. Achieved or surpassed individual and Ticketing team revenue goals
  2. Establish a qualified prospect base through internal provided data, cold-calling, meetingsand networking
  3. Actively participating in all ticket sales team meetings and events

QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES, EXPERIENCE)

Job Specific Skills and Abilities:

  • The successful candidate will have an established personal and professional network of contacts in the TigerTown region, with an emphasis placed on Hamilton and Greater Hamilton Area
  • Must be a great communicator!
  • Strong organizational and time management skills
  • Has the ability to create, develop and nurture relationships
  • Is positive, outgoing and enjoys sales!
  • Ability to multi-task and work under pressure in a fast paced environment
  • Is self-motivated and gets out of bed every day excited about coming to work and drivingrevenueEducation and Experience:
  • Minimum 2 years applied sales experience
  • Post-secondary degree/diploma in marketing, business, sports administration or otherrelated discipline an assetOther Considerations:
  • Will be required to work all home games, as well as weekends and evenings when necessary
  • Will be required to have access to a vehicle at all times

CONTACT:

Please send resume via email to: amonteforte@ticats.ca

Thank you for your interest in the Hamilton Tiger-Cats — only those selected for an interview will be contacted.

Customer Assistance Team - Gameday Staff

Summary: The Hamilton Tiger-Cats are looking for energetic, passionate, and dedicated individuals to join our Customer Assistance Team (C.A.T. Team) in one of our numerous roles as the official game day ambassadors of Tiger-Cats Football. Successful applicants will join our Team in providing world-class guest experience throughout the 2017 season at Tim Hortons Field in Hamilton,

Those selected for an interview will be considered for the following roles.

  • Ticket Takers
  • In-Bowl and Concourse Ushers
  • Guest Services Staff
  • Game Day Retail Staff
  • Promotions Team

Responsibilities and Duties:

  • Meet and greet all guests with a friendly and helpful attitude
  • Be personal and proactive in providing top notch customer service and hospitality
  • Retain an extensive knowledge of the team, Tim Hortons Field layout, key venue attractions, seating sections, key venue personnel identity, and emergency procedures
  • Work in a variety of weather conditions, including the possibility of inclement weather


Ideal candidates possess:

  • A charismatic, cheerful, and energetic personality
  • Passion for football, the CFL, the Tiger-Cats, and the Hamilton community
  • A commitment to make a difference through world-class customer service for all guests
  • An ability to work well under pressure, while remaining calm in all situations
  • Strong verbal communication skills and problem solving ability


C.A.T. Team Requirements:

  • Must be at least 18 years old
  • Must be able to stand for 3 consecutive hours
  • Must be able to work 90% of Tiger-Cats events (includes playoff games, concerts)
  • Must comply with all Tiger-Cats personal hygiene and grooming guidelines


Staff will be provided with:

  • An exciting work environment
  • C.A.T. Team uniform (polo, jacket, hat)
  • Training and team building activities
  • Pay rate starting at $11.40/hour
  • An opportunity to work concerts and other events at Tim Hortons Field
  • Earn Your S.T.R.I.P.E.S. Reward Program and season end party

Interested candidates should send a cover letter and resume; to jobs@ticats.ca

Please reference “C.A.T. Team – Your Name” in the subject heading. Please also indicate the top three positions you are interested in. We will do our best to place you in a role of your choosing that best suits your abilities. The Tiger-Cats thank you for your interest in being part of our Team. Only those candidates selected for an interview will be contacted.